Your privacy is important to us and we take steps to ensure that information you provide, via our website, is secure. When you see the locked padlock icon in the address bar of your browser window, the site is secured through Secure Sockets Layer (SSL). We always use industry-standard encryption technologies when transferring and receiving your personal information. Customer credit card information is never stored in our databases.
When you purchase from our site, we collect and store the information you provide necessary to process your order. This includes name, address, email address and phone number. You will receive emails regarding the status of your order. If you have elected to sign up for and receive promotional emails, you will receive periodic emails about new products, special promotions, and events. You may choose to opt out of these at any time. We do not sell or share any of your personal information to any third-parties.
We offer free shipping or delivery on orders over $100, to one address within the contiguous (lower 48) United States. We ship via UPS Ground, and UPS SurePost and do our best to ship items out as quickly as possible. Orders normally ship within 1-3 business days from the day the order is placed. Orders under $100 delivering to one address within the contiguous, lower 48 United States will be charged a flat rate of $10.
Unworn footwear may be returned for a full refund of the product cost within 30 days of delivery. Shipping cost is non-refundable. Please return with a receipt or packing slip in the original packaging along with a reason for the return/exchange, and a daytime phone number where we may contact you if necessary. Return to us via UPS, FedEx, or US priority Mail to the address below. Please retain your package tracking information. Refunds will be applied to the original form of payment.
409 NW 1st Ave
Grand Rapids, MN 55744
Once your return is received, inspected, and approved we will send you an email to notify you that we have processed your returned item, and applied a credit to the original form of payment. Please include a daytime phone number with your return. Please allow one week for processing. Note that your credit card company may take up to 10 business days to post a credit to your account.
EXCHANGES FROM ONLINE PURCHASES
If you are exchanging an item for a different size please contact our online Customer Care team. We will verify the exchange item is available and hold the item for the exchange.
Stop into any of our local Bender’s locations for your return or exchange
Please contact our online Customer Care team regarding any defective merchandise. If the item has a manufacturer deemed defect , you may still get a refund up to 9 months from date of purchase. What is not covered as a defect is damage caused by normal wear and tear, improper care, misuse, or the natural breakdown of materials over time.
DO YOU NEED HELP OR HAVE QUESTIONS?
You may always reach out to our online Customer Care team. We are here to serve you!